>When comparing price to customer service, price wins every time.
This is very much a cultural problem that stems from treating service workers as subhuman and undeserving of a decent wage.
And the price difference is hardly as high as $5 per trip. Even places with really high minimum wages don't get that bad. It's more like a few extra cents, barely noticeable. Where the savings on payroll at the bottom are going is usually payroll further up the chain.
Some stores have much better customer service than others, like Whole Foods and Costco (just to cover both sides of the pricing models), and they seem to be doing all right.
This is very much a cultural problem that stems from treating service workers as subhuman and undeserving of a decent wage.
And the price difference is hardly as high as $5 per trip. Even places with really high minimum wages don't get that bad. It's more like a few extra cents, barely noticeable. Where the savings on payroll at the bottom are going is usually payroll further up the chain.
Some stores have much better customer service than others, like Whole Foods and Costco (just to cover both sides of the pricing models), and they seem to be doing all right.