The single time I needed support from them, I was replied by a person that understood my problem and while they didn't fix it (it was a feature request) it was added to their backlog.
The suggestion appeared live like a year after and was contacted saying it was available in case I still wanted to use it.
From Google, on the other hand, I never got a human reply to any issue. The one that pissed me off the most was that my location history pre-2015 disappeared for some reason and I was using it to geotag old photos. No response, no acknowledging of the issue, nothing.
I found a UI regression a few months back with the way threaded messages were working. Notified FM, they replied within a few hours acknowledging it was a bug and they would fix it asap. Fix was out within a few days, and they followed back to with me to confirm it was fixed for me.
The single time I needed support from them, I was replied by a person that understood my problem and while they didn't fix it (it was a feature request) it was added to their backlog.
The suggestion appeared live like a year after and was contacted saying it was available in case I still wanted to use it.
From Google, on the other hand, I never got a human reply to any issue. The one that pissed me off the most was that my location history pre-2015 disappeared for some reason and I was using it to geotag old photos. No response, no acknowledging of the issue, nothing.