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> This is absolutely not true.

I disagree, and I would prefer the entirety of my phrasing be quoted:

> Brick and mortar retailers manage to reach an acceptable level of business without watching exactly how every customer looks at shelves by just selling things people want or need [...]

I am referring to the enormous number of independent retailers, not just the small number of ultra-wealthy retail giants. Note I was careful to say "acceptable level of business" rather than "absolutely maximised profits", because I don't necessarily agree that it is a requirement that all people make as much money as they can possibly manage.

If you were to make the argument that monitoring customers' actions is a means to make more money, I wouldn't disagree. I just don't think that all businesses will fail miserably without it.

> Do you have experience with managing brick and mortar stores?

Yes. They're small shops that serve a well-understood need for the local population and produce a sustainable income for everyone involved. No need to do much more than that for me.



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