Good to see this essay, it resonates a lot with me after a hard week with staff which fortunately had a positive outcome in the end thanks to what I've come to believe is important. Having been through several disasters as a founder and come through: scaling is possible through clear, direct communication and setting heuristics that are important to you as the founder, and having senior management develop processes. Iterate through each failure, develop stronger heuristics and documentation, communicate and communicate and communicate again and again to your team and you should find that over time it's embedded in culture as if it were written in stone. "Hire good people and let them do their job" has only worked for me once we were in full agreement on the outcomes, including budget, time, resources and how we treat each other.