No mention of value engineering? Isn't that what every big company does to a successful product? Barely-noticeable quality decreases compound over years, and more noticeable ones are rationalized away as necessary for survival. It doesn't take a genius to see where that leads.
Also enshittification, the more general trend where an initial offering is excellent, maybe even provided at a loss, to spread the word and provide great feedback, and then more and more money is squeezed out of it while riding consumer satisfaction lag, until the offering is taken behind the shed and mercy killed.
Also enshittification, the more general trend where an initial offering is excellent, maybe even provided at a loss, to spread the word and provide great feedback, and then more and more money is squeezed out of it while riding consumer satisfaction lag, until the offering is taken behind the shed and mercy killed.