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joe_mamba
46 days ago
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Airlines Uses AI to Fake Empathy Rather Than Fix P...
Phone support robots had the same "escape the tree" game. You could usually bypass it and get to a human employee by spamming the zero 0 key.
jmholla
46 days ago
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Yea. A lot of them grew wise to this and just hung up on you. Some had no way to get through the tree to a real person. Or, the real person couldn't do anything (e.g., Public Storage).
tomjakubowski
46 days ago
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CVS Pharmacy has started rolling out an "AI assistant" phone tree with no apparent way to get to a human.
cucumber3732842
46 days ago
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Their old school phone tree didn't either. You had to pretend to be irate.
shawn_w
46 days ago
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Pretend? Oh, there's no
pretending
involved.
joe_mamba
46 days ago
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Maybe if you use a lot of profanities and threaten to cancel your subscription?
keane
46 days ago
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This even led to a product: GetHuman
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